Case Libraries Service Quality Surveys

LibQUAL+ is a suite of services that helps librarians solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. LibQUAL+ measures user perceptions of service quality in three dimensions: Affect of Service, Information Control, and Library as Place.

LibQUAL+ 2008 Survey Results 

>>Executive Summary and Responses to Comments

LibQUAL+ Survey Notebooks

>>LibQUAL+2008 

>>LibQUAL+2003

>>LibQUAL+2002

Other Assessment Surveys

During the 2005-2006 Fall Semester, the Case Libraries participated in a study of journal reading patterns, "Maximizing Library Investments in Digital Collections Through Better Data Gathering and Analysis (MaxData)." The project was designed by Dr. Carol Tenopir and colleagues and was funded by a grant from the  Institute of Museum and Library Services.

The study collected data on student and faculty journal reading patterns and is part of an ongoing study of usage data collection and analysis. Survey results substantiate evidence that Case students and faculty consider the electronic delivery of scholarly information essential for their success. Electronic delivery options provide the Case community with greater information choices and greater flexibility in managing information. Ultimately, these resources extend the boundaries of the Case libraries so that researchers may ‘use the library’ regardless of place, time, or space. Survey results were delivered in two reports:

>>Case Western Reserve University Faculty Journal Reading Patterns: Factual Summary of Results of the Survey Conducted Fall 2005 Case Students, Carol Tenopir, Xiang Zhou, Lei Wu, Kitty McClanahan Max Steele, and Natalie Clewell University of Tennessee, Knoxville, TN USA and Donald W. King, University of North Carolina, Chapel Hill, funded with a grant from IMLS, June 15, 2006)

>>Case Western Reserve University Student Journal Reading Patterns: Factual Summary of Results of the Survey Conducted Fall 2005, Carol Tenopir, Xiang Zhou, Lei Wu, Kitty McClanahan Max Steele, and Natalie Clewell University of Tennessee, Knoxville, TN USA and Donald W. King, University of North Carolina, Chapel Hill, funded with a grant from IMLS, June 15, 2006

Questions? Please send a message to libqual@case.edu